Uptime is critical. We understand how important continuous communications is to your success. Our redundant network infrastructure is built to ensure maximum uptime and reliability. Our goal is to protect you from single points of failure, man-made or natural disasters or equipment failures. Our experienced engineers can also help you develop a disaster recovery plan that is right for you, including diversity routing, stand-by trunking or backup equipment.
Our quality of service is directly connected to your quality of doing business.
Customer Support: Available 24/7/365, our dedicated professionals are committed to your communication success. Our Customer Service team works closely with you to meet any concern. We manage each step of the provisioning and turn-up process, whether it's a TDM loop, a Data line or an IP transmission. Moves/Adds and Changes are as simple as a phone call. Trouble connection issues…even on wireless… are promptly addressed and resolved.
Network Operations Center (NOC): Our switch NOC is also on point around the clock, monitoring our network and ensuring all routes are functioning properly. This includes downstream carriers, interconnects and International routes. Over 150 monitoring points contain alerts that let us know how we are performing for you. We want to head off problems before they arise.
Account Management: USAD's account management team is your communication partner. They are your sounding board for ideas, your advocate for change and your liaison to other USAD associates. They keep you abreast of industry changes, new technologies or new USAD expansions that could enhance your profitability.
Say goodbye to billing nightmares. USAD closes billing on the last day of each month and delivers invoices to you within 5 days. We have a billing team that cares about your business and proves it through exceptional and timely invoice processing each and every month.
Account Code Billing: USAD offers Account Code billing on your outbound calling activity to track calls whether by client, employee or project. Save time and money with this simple, but effective enhancement to your billing process. Access your account, including extensive call detail records through our online Client Portal for your convenience.
Increment Billing & Rounding: USA Digital saves you money with 6/6 increment billing and 4 digit rounding on each call. No need to pay more with other carriers when you realize a considerable savings with USAD.
At USAD, our experienced engineering team will design and customize the best solution for your business. We excel at creating that 'right' solution, integrating multiple technologies and utilizing our vast network of carrier partners. Our engineering team works hard to fit the solution to your specific situation. We realize doing it right the first time is a huge savings for you and your business in both time and money.
Only proven and compliant partners from the world's largest and most sophisticated backbone of reliable providers are utilized in USAD solutions. Our customers use the same trusted technologies as our partners' direct customers, but we offer some clear business advantages. By intelligently routing your transmissions, you will receive high quality at the most competitive price.